Is Jewellery from Tyaani real and certified?
All our Jewellery is crafted in 22KT gold and we use Natural Syndicate Diamond Polkis. All the pieces come accompanied with a certificate of authenticity and undergo stringent checks at our inhouse laboratory.
Can I customize a Tyaani design?
We do offer customizations on all our jewellery, be it changing gemstone colour, using different metal or sizing queries, please get in touch with us on +91 98204 12054 or firstname.lastname@example.org to assist you further.
Can I include a personalized gift message with my purchase?
While placing your order, just before the check out you will have a box where you can add any comments – feel free to tell us your message there we will make sure it is added
Do other websites or stores sell authentic, new tyaani merchandise?
No, as of now we’re only available online at www.Tyaani.com and at our stores in Mumbai, Delhi and Hyderabad.
Do you have stores? Can I visit you to see the jewellery?
We’d love to have you over! We have our Exclusive Stores located in Mumbai, Delhi and Hyderabad.
Mumbai – Bandra 190, Savannah court, Turner road, Bandra west, Mumbai, Maharashtra 400050
Hyderabad – Silver Square Building, Rd Number 36, opposite Croma Building, Aditya Enclave, Venkatagiri, Jubilee Hills, Hyderabad, Telangana 500033
Delhi – First floor,Kutub Boulevard, Mehrauli, New Delhi, Delhi 110030
Does all jewellery come accompanied with a certificate?
Yes, we have all our jewellery certified by our inhouse laboratory and each piece of Jewellery comes with an accompanying Tyaani certificate
How can I check an order I placed on www.Tyaani.com?
It’s really simple – all you need to do is go to your account, your orders and your order history will be visible. Let us know at info@Tyaani.com if you need any assistance.
How can I get an item repaired?
Call us at +91 98204 12054 so our team can guide you with regard to the same.
How do I care for my tyaani jewellery?
Please refer to the Polki Care section here – Polki Care
I can’t find the piece I wanted on the site anymore. Can I still order it?
Of course you can! Contact us at info@Tyaani.com or call us at +91 98204 12054.
Is all Tyaani jewellery handcrafted?
Yes, all Tyaani jewellery is handcrafted hence no two pieces can ever be identical.
What if I need extra help or advice about my purchase?
Please feel free to contact us on any business day between 10.30 A.M – 6.30 P.M. (IST) at + 91 98204 12054 or write to us at info@Tyaani.com
Will my tyaani purchase arrive gift wrapped?
We package all our products with the standard blue box packaging with a satin ribbon and gift tag. If you want any additional packaging or wrapping kindly contact us at info@Tyaani.com or call us at +91 98204 12054 with your order number.
Can I change my shipping address after placing an order?
As of now you can’t through the website, but if you need to contact us at info@Tyaani.com or on +91 98204 12054 and we will try our best to change the address.
Can I ship my order to an international location?
We do ship internationally for orders over 2,00,000/- INR. And while we take care of the shipping and insurance, the import duty applicable will have to be borne by you on arrival of the product
In case of an order value below 2,00,000/- INR, am additional shipping charge of 22,000/- INR would be applicable
Do you ship to my pincode?
We ship to a variety of locations – please find the list here
Is there anyway to hasten the delivery time?
Please contact us at +91 98204 12054 with your requirement before placing the order and our team will take it forward.
What is the estimated delivery time?
Our products are individually handcrafted – as soon as you place your order we begin creating your piece of art. This takes anywhere from 3-4 weeks so you can expect your order within a month of it being placed. Our team will also constantly be in touch with you – updating you about the progress and when you can expect delivery
How do I make returns or exchanges?
We accept returns and exchanges of upto 65% of the purchase value of the jewellery for lifetime.
Terms and Conditions apply.
Please contact us on +91 98204 12054 or email us on email@example.com.
.What payment methods are accepted on www.Tyaani.com?
We currently accept most credit and debit cards, netbanking and certain payment gateways. For additional information on this contact us at +91 98204 12054 and our team will be happy to guide you with any queries for the same.