Can I commission a custom design
If you have a particular design in mind, and we don’t have it listed on our site feel free to write in at info@Tyaani.com and our design consultant will get back to you.
Can I get the jewellery in a different gemstone or metal?
You would need to write in to us at info@Tyaani.com and our design consultant will help take this forward for you. Mention the name or product code of the design you like as a reference if possible.
Can I include a personalized gift message with my purchase?
While placing your order, just before the check out you will have a box where you can add any comments – feel free to tell us your message there we will make sure it is added
Do other websites or stores sell authentic, new tyaani merchandise?
No, as of now we’re only available online at www.Tyaani.com and at our store in Bandra, Mumbai.
Do you have stores? Can I visit you to see the jewellery?
We’d love to have you over! Our address isTYAANI JEWELLERY,2nd Floor,Bandra 190, Savanna CourtTurner Road, Bandra (W)Mumbai 400 050.Our store is open from Monday to Saturday – from 10.30A.M. to6.30P.M.If you’d like to confirm anything before coming feel free to call usat –+91 22 2655 9725 / +91 98204 12054
Does all jewellery come accompanied with a certificate?
How can I check an order I placed on www.Tyaani.com?
IT’s really simple – all you need to do is go to your account, your orders and your order history will be visible. Let us know at info@Tyaani.com if you need any assistance.
How can I get an item repaired?
Call us at +91 22 2655 9725 / +91 98204 12054 so our team can guide you with regard to the same.
How do I care for my tyaani jewellery?
Please refer to the Polki Care section here – Polki Care
I can’t find the piece I wanted on the site anymore. Can I still order it?
Of course you can! Contact us at info@Tyaani.com or call us at +91 22 2655 9725 / +91 98204 12054.
Is all Tyaani jewellery handcrafted?
Yes, all Tyaani jewellery is handcrafted hence no two pieces can ever be identical.
What if I need extra help or advice about my purchase?
Please feel free to contact us on any business day between 10.30 A.M – 6.30 P.M. (IST) or write to us at info@Tyaani.com
Will my tyaani purchase arrive gift wrapped?
We package all our products with the standard blue box packaging with a satin ribbon and gift tag. If you want any additional packaging or wrapping kindly contact us at info@Tyaani.com or call us at +91 22 2655 9725 / +91 98204 12054 with your order number.
Can I change my shipping address after placing an order?
As of now you can’t through the website, but if you need to contact us at info@Tyaani.com and we will try our best to change the address.
Can I ship my order to an international location?
We do ship internationally for orders over 3,00,000/- INR. And while we take care of the shipping and insurance, the import duty applicable will have to be borne by you on arrival of the product
In case of an order value below 3,00,000/- INR, am additional shipping charge of 22,000/- INR would be applicable
Do you ship to my pincode?
We ship to a variety of locations – please find the list here
Is there anyway to hasten the delivery time?
Please contact us at +91 22 2655 9725 / +91 98204 12054 with your requirement before placing the order and our team will take it forward.
What is the estimated delivery time?
Our products are individually handcrafted – as soon as you place your order we begin creating your piece of art. This takes anywhere from 3-4 weeks so you can expect your order within a month of it being placed. Our team will also constantly be in touch with you – updating you about the progress and when you can expect delivery
How do I make returns or exchanges?
Unfortunately we do not accept returns or exchange.
How do I make returns or exchanges?
.What payment methods are accepted on www.Tyaani.com?
We currently accept most credit and debit cards, netbanking and certain payment gateways. For additional information on this contact us at +91 22 2655 9725 / +91 98204 12054 and our team will be happy to guide you with any queries for the same.