Frequently Asked Questions

Is Jewellery from Tyaani real and certified?


All our Jewellery is crafted in 22KT/18KT gold and we use Natural Syndicate Diamond Polkis. All the pieces come accompanied with a certificate of authenticity and undergo stringent checks at our inhouse laboratory.

Can I customize a Tyaani design?


We do offer customizations on all our jewellery, be it changing gemstone colour, using different metal or sizing queries, please get in touch with us on +91 70451 41062 or info@tyaani.com to assist you further.

Can I include a personalized gift message with my purchase?

While placing your order, just before the check out you will have a box where you can add any comments – feel free to tell us your message there we will make sure it is added.

Do other websites or stores sell authentic, new tyaani merchandise?

No, as of now we’re only available online at www.Tyaani.com and at our stores in Mumbai, Delhi and Hyderabad.

Do you have stores? Can I visit you to see the jewellery?


Mumbai – Bandra 190, Savannah court, Turner road, Bandra west, Mumbai, Maharashtra 400050

Mumbai – Nandanvan CHSL, Lokmanya Tilak Rd, Borivali West, Mumbai, Maharashtra 400092

Hyderabad – Silver Square Building, Rd Number 36, opposite Croma Building, Aditya Enclave, Venkatagiri, Jubilee Hills, Hyderabad, Telangana 500033

Delhi – First floor,Kutub Boulevard, Mehrauli, New Delhi, Delhi 110030

Bengaluru – 27/3, Dickenson Road, Shivaji Nagar, Bengaluru, Karnataka 560047

Will there be any variation in the final product?

Handcrafted items are not mass produced meaning each item has a unique display of craftsmanship. Every item has its own character offering authenticity and a guarantee that no two pieces can ever the same.
Our 'Glow By Maheep Kapoor', 'Pretty Polki' and 'INAAYT' collection pieces are handmade hence there would be slight variations in the finished product.

Does all jewellery come accompanied with a certificate?

Yes, we have all our jewellery certified by our inhouse laboratory and each piece of Jewellery comes with an accompanying Tyaani certificate.

How can I check an order I placed on www.Tyaani.com?

It’s really simple – all you need to do is go to your account, your orders and your order history will be visible. Let us know at info@Tyaani.com if you need any assistance.

How can I get an item repaired?

Please refer to the Polki Care section here – Polki Care

I can’t find the piece I wanted on the site anymore. Can I still order it?

Of course you can! Contact us at info@Tyaani.com or call us at +91 70451 41062

Is all Tyaani jewellery handcrafted?

Yes, all Tyaani jewellery is handcrafted hence no two pieces can ever be identical.

What other metals than gold is used?

The color stone stringing is done using non-precious micro-plated wires. This choice is made to support the weight of the heavier stones, as 22kt gold, while exquisite, is relatively soft and may not withstand the load without compromising its integrity.

What if I need extra help or advice about my purchase?

Please feel free to contact us on any business day between 10.30 A.M – 6.30 P.M. (IST)  at +91 70451 41062 or write to us at info@Tyaani.com

Will my tyaani purchase arrive gift wrapped?

We package all our products with the standard blue box packaging with a satin ribbon and gift tag. If you want any additional packaging or wrapping kindly contact us at info@Tyaani.com or call us at +91 70451 41062 with your order number.

SHIPPING

Can I change my shipping address after placing an order?

As of now you can’t through the website, but if you need to contact us at info@Tyaani.com or on +91 70451 41062 and we will try our best to change the address.

Can I ship my order to an international location?

We provide Free and Insured Reshipping in USA, Please click here to know more - Free Reshipping to USA

We provide Free and Insured Shipping to all other International Regions for orders above INR 2,00,000/-

*Terms and Conditions Apply

Do you ship to my pincode?

We ship to a variety of locations – please find the list here

Is it necessary to share Photo ID Copy once the payment is made?

Yes, Once the payment is made Photo ID is required for the Billing & Shipping Purpose.

*For Indian Client: Pan Card
*For NRI: Driving License/ Passport Copy.

Is there anyway to hasten the delivery time?

Please contact us at +91 70451 41062 with your requirement before placing the order and our team will take it forward.

What is the estimated delivery time?

Our products are individually handcrafted – as soon as you place your order we begin creating your piece of art. This takes anywhere from 3-4 weeks so you can expect your order within a month of it being placed. Our team will also constantly be in touch with you – updating you about the progress and when you can expect delivery.

For international Shipping orders

If the client refuses the shipment and it returns to India, we are not liable to accept it back nor pay any duties related, and no refund will be issued.

RETURNS & EXCHANGE

How do I make returns or exchanges?

We accept exchanges of upto 75% of the purchase value of the jewellery for lifetime and upto 70% of the purchase value for Cashback.
Terms and Conditions apply.
Please contact us on +91 70451 41062 or email us on info@tyaani.com.

For International Orders, The Jewellery Products have to be brought back to India by the Customer. Tyaani will not be able to recall the jewellery back to India once shipped.

How do I avail Cashback or Returns?

In case of Money back 70% of the Invoice Value would be refunded, the payment shall be made by way of an account payee Cheque/Bank Transfer within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.

Would I be able to avail the Gold Appreciation?

Yes the Gold Appreciation will be accounted for at the time of resell.

PAYMENTS

What payment methods are accepted on www.Tyaani.com?

We currently accept most credit and debit cards, netbanking and certain payment gateways. For additional information on this contact us at +91 70451 41062 and our team will be happy to guide you with any queries for the same.

What are the Import Duty Charges for International orders?

Any other import duties or charges levied in the destination country of the shipment has to be borne by the customer as per actuals. These taxes and duties are subject to change.

All Values are in Percentages.

THE USA - 6.5

The UK - 5.0 + 20 (Additional VAT)

Canada - 8.5 + 5 (Additional VAT)

The UAE - 5 + 5 (Additional VAT)

Australia - 5 +11 (Additional VAT)

Singapore - 0 + 7 (Additional VAT)

New Zealand - 0.05 + 15 (Additional VAT) + 3 (Entry Fee)

Kenya - 25 + 16 + 3.5 (Additional VAT)

Spain - 2.5 + 20 (Additional VAT)

Malaysia - 10 + 7 (Additional VAT)

Germany - 0 + 20 (Additional VAT)

Romania - 2.5 + 20 (Additional VAT)

Portugal - 2.5 + 20 (Additional VAT)

The Netherlands - 4 + 21 (Additional VAT)

Qatar - 5 + 5 (Additional VAT)

Kuwait - 5 + 5 (Additional VAT)

Oman - 5 + 5 (Additional VAT)

How to pay for International Orders?

For International Orders, payments will be received only in USD.

Please note that cards (credit or debit) issued in India will not be accepted for any international orders.

For Free Shipping to USA for any amount please click on the link below - FREE RESHIPPING TO USA

Can I pay on EMI Basis?

The full payments needs to be made within 60 days from once the goods are ready and approved. If the payment is not made within 60 days, there will be a deduction of 30% as restocking fees, and the rest will be refunded.

We are always happy to assist you. In case you're not able to find answers to your questions, do reach out to us here

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